FAQ
Frequently asked questions
Everything you need to know before booking your private chauffeur.
Once your request is accepted by the driver, a deposit (30 % of the estimated price) is requested via a secure payment link, to confirm your ride definitively. À bord : paiement du solde en espèces ou par carte sans contact.
Free cancellation up to 12 hours before pickup. In case of no-show, the deposit is non-refundable. Full details on the Terms page.
Never. Booking works with no sign-up or password. You only provide the details needed for your ride, at the last step.
It's an estimate based on distance, time of day and selected options. The driver confirms availability and the final fare before your ride.
Enter your flight number when booking: the driver adjusts the pickup time in case of delay and waits for you in the arrivals area.
Depending on availability, yes. For a ride within the hour, the fastest way is to call the driver directly — their details are on the Contact page.
First make your request online (no commitment): as soon as it's sent, a WhatsApp button lets you chat directly with the driver to finalize details. Before booking, or for any other question, the driver's phone and WhatsApp are listed on the Contact page.
Yes: a baby seat and a booster seat are available as options when booking, with no hidden fees — any surcharge is shown in the price breakdown.
The driver first accepts your request, then, once the deposit is paid (or waived), you receive final confirmation by email with the full summary — the tracking page shows progress in real time.