Terms and conditions

1. Purpose

These simplified terms and conditions govern private-hire bookings made with "Élysée Privé" (full operator identity on the Legal notice page). Any booking request implies acceptance of these terms.

2. Booking and deposit

A booking request is just that — a request: it commits the driver only once accepted. Once accepted, a deposit (30% of the estimated price, unless waived by the driver) is requested via a secure payment link to finally confirm the ride. The remaining balance is payable directly to the driver on board, in cash or by contactless card.

3. Pricing

The price shown when booking is an estimate calculated from distance, duration, time of day, and the options chosen. The driver may adjust this price before or when accepting the request; the final price is then communicated to the client.

4. Cancellation policy

Free cancellation up to 12 hours before pickup. In case of no-show, the deposit is non-refundable.

5. Presence at pickup

Clients may be asked to reconfirm their presence before pickup, particularly for rides booked in advance. Without confirmation or a response from the client, the driver may consider the ride unfulfilled, under the terms set out in the cancellation policy above.

6. Liability

The driver commits to providing the ride under the agreed conditions (vehicle, timing, options). The driver cannot be held liable for delays caused by circumstances beyond their control (traffic, weather conditions, a flight or train delay reported too late).

7. Contact

For any question about these terms, write to reservation@elysee-prive.fr.